Last Updated: November 01, 2023

Thank you for choosing Firecodex! This Cancellation and Refund Statement outlines our policies regarding the cancellation of orders and requests for refunds.

1. Cancellation of Orders

For digital products and services, orders can be canceled if the product or service has not been delivered or accessed. If you wish to cancel your order, please contact our customer support team at contact@firecodex.com or +91 8921171494. Requests for cancellation will be processed as soon as possible.

2. Refund Policy

Our refund policy varies based on the type of product or service:

2.1 Digital Products & Services

Due to the nature of digital products and services, refunds may be issued in the following circumstances:

• Technical issues that prevent access to or the use of the product or service.
• Non-delivery of the purchased product or service.

Refund requests must be submitted within [number of days] days of the original purchase date. Refunds will be processed using the same method of payment used for the original transaction.

2.2 Physical Goods (if applicable)

For physical goods, refunds may be issued under the following conditions:

• Defective or damaged products upon receipt.
• Non-delivery of the purchased physical goods.

Refund requests for physical goods must be submitted within 3 days of the product's delivery date. Refunds will be processed using the same method of payment used for the original transaction.

3. Non-Refundable Products & Services

Some products or services may be marked as non-refundable. In such cases, refunds will not be provided, and cancellation requests will not be accepted.

4. Contact Information

If you have any questions or concerns about cancellations or refunds, please contact our customer support team at contact@firecodex.com or +91 8921171494.

5. Changes to This Statement

Firecodex reserves the right to update or modify this Cancellation and Refund Statement at any time. Any changes will be effective immediately upon posting the updated Statement on our website.

Thank you for choosing Firecodex! We appreciate your business.